Frequently Asked Questions
From what a public adjuster does to how we handle claims across 5 states — answered clearly, no insurance jargon.
What Is a Public Adjuster?
The basics — who we are, what we do, and why it matters for your claim.
An insurance adjuster works for the insurance company — their job is to minimize your payout. A public adjuster works exclusively for you. We document, negotiate, and work to maximize your settlement. Alpha has recovered over $15M for homeowners and businesses who were lowballed or denied, and we work on contingency so there’s zero upfront cost.
If your claim is complicated, denied, underpaid, or delayed, a public adjuster can help. The sooner you call, the stronger your case — evidence fades and deadlines pass. Alpha offers a free claim review so you know exactly where you stand before committing to anything.
We use the same software as insurance companies (Xactimate) to ensure claim accuracy, maintain a 90% success rate across 750+ claims, and work on contingency with zero upfront cost. Our team includes certified forensic estimators licensed in 5 states — GA, SC, NC, UT & LA.
A denied claim doesn’t mean you’re out of options. Alpha can review your denial, identify missed damages, and formally dispute the insurer’s decision. We can step in at any stage — even if your claim is already underway or a check has been issued.
What We Handle
Residential, commercial, and everything in between — across every claim type.
We handle residential and commercial insurance claims including fire, smoke, water, flood, storm, wind, hail, vandalism, theft, business interruption, and structural damage. Whether it’s a single-family home or a multi-location business, we have the expertise to maximize your settlement.
Residential claims focus on homeowners’ property damage and personal belongings. Commercial claims include property damage plus business interruption, lost revenue, equipment breakdown, and multi-location losses. Both require specialized expertise — we handle both with dedicated teams for each.
Our free audit includes a comprehensive property inspection, review of your insurance policy coverage, identification of all visible and hidden damages, estimate of repair costs using Xactimate software, and an honest assessment of whether you need representation. No obligation, no upfront cost.
Yes, we specialize in multi-location claims for franchises, property management companies, and retail chains. We provide coordinated claim handling across all locations with consistent documentation and a dedicated account manager for the full process.
How It Works & What to Expect
Timelines, outcomes, and what happens at every step of your claim.
Most residential claims settle within 30–90 days when properly documented. Commercial claims, especially those involving business interruption, typically take 60–120 days. Our expertise in documentation and negotiation speeds up the process while securing significantly higher settlements than going it alone.
On average, policyholders recover 40–300% more with a public adjuster. Insurance companies often undervalue claims by missing hidden damage or applying excessive depreciation. We ensure every aspect of your damage is properly documented and valued at full replacement cost.
It may not be too late. Even if you’ve accepted a check, we may be able to reopen your claim if additional damage is discovered or if the settlement was insufficient. Contact us for a free review — the sooner we look, the more options you’ll have.
Business interruption is calculated based on your actual lost revenue, not estimates. We analyze your historical financials, seasonal trends, and projected earnings to document true losses — including lost profits, continuing operating expenses, and extra costs incurred during recovery.
Absolutely. We work seamlessly with risk management, legal, and finance teams. We provide detailed documentation packages and regular status updates to keep all stakeholders informed throughout the claims process.
What It Costs to Work With Us
No surprises. No upfront fees. We only win when you win.
We work on contingency — you pay zero upfront. We only get paid when you receive your settlement. No recovery, no fee. It’s completely risk-free representation for policyholders at every income level.
No. Insurance rates are based on your claims history and risk profile — not on whether you hired representation. In fact, ensuring proper and complete repairs now can prevent future claims and protect your property’s long-term value.
Where We Operate
Licensed in 5 states. Headquartered in Lawrenceville, Georgia.
We are fully licensed and bonded in Georgia (headquarters in Lawrenceville), South Carolina, North Carolina, Utah, and Louisiana. Each state has different insurance regulations and claim deadlines — we know them all. License numbers available upon request.
Our Georgia headquarters provides same-day response. For South Carolina, North Carolina, Utah, and Louisiana, we typically respond within 24–48 hours. Emergency claims — storm damage, fire, flooding — receive priority attention regardless of location.
Absolutely. We can step in at any stage — whether you’re just starting, have received a low offer, or your claim was denied. Alpha offers a free claim review so you know exactly where you stand. It’s never too late to get proper representation.
Yes. We serve both urban and rural areas across all 5 licensed states. We regularly travel to surrounding counties and rural communities. No location is too remote — if you have a claim, we’ll be there.
Contact us anyway. We may still be able to help — coverage sometimes extends beyond the cities listed on our site. Reach out and we’ll assess your specific situation and location at no cost.
Getting in Touch With Us
How to reach us, what to expect at the first meeting, and what to bring.
Call us at (470) 870-6555, fill out our online form, or visit our Lawrenceville office. Same-day appointments available in Georgia for emergencies. Virtual consultations available for all 5 states.
In your free consultation we’ll review your policy coverage, assess your damages, explain your rights as a policyholder, and give you an honest evaluation of your claim. You’ll leave knowing exactly where you stand — no pressure, no obligation.
Bring your insurance policy (declaration page), any correspondence with your insurer, photos or videos of the damage, repair estimates you’ve received, and your claim number if you’ve already filed. Don’t worry if you don’t have everything — we’ll help you gather what’s needed.
Our Lawrenceville headquarters is open Monday–Friday, 8am–6pm. Weekend appointments available for emergencies. Phone support is available 24/7 for urgent claims across all 5 states.
Yes. We offer video consultations for clients across all 5 states. We can review your documents and assess damage via video, providing expert guidance without requiring you to travel to our Lawrenceville office. Schedule your virtual consultation here.
Still Have Questions? We’re Here to Answer Them.
Free claim review — no obligation, no upfront cost. One call could mean thousands more in your settlement.